Shipping and returns

SHIPPING POLICY

Thank you for shopping with LIVDON LLC.

1. Order Processing

Orders are typically processed within 1–2 business days after purchase.
Orders are not processed on weekends or holidays.

2. Shipping Time

Estimated delivery times after processing:

  • United States: 7–10 business days
  • International: 7–10 business days

Shipping times are estimates only and are not guaranteed.

3. Delays

Delivery may be delayed due to carrier issues, weather, customs, holidays, or high order volume.

LIVDON LLC is not responsible for delays once an order has been handed to the carrier.

4. Shipping Address Accuracy

Customers are responsible for entering the correct shipping information at checkout.

We are not responsible for lost, delayed, or misdelivered packages caused by incorrect or incomplete addresses.

5. Lost or Stolen Packages

If your package is marked as delivered but cannot be located, please contact the shipping carrier first.

If you still need assistance, contact us at:
contact@livdon.online

6. International Orders

International customers are responsible for any customs duties, taxes, or import fees required by their country.

Shipping timelines may vary due to customs processing.

7. Contact

For shipping questions:
contact@livdon.online

RETURNS & REFUNDS POLICY

At LIVDON LLC, we take pride in delivering every order with precision and care.

1. All Sales Final

All sales are final.

We do not accept returns, refunds, or exchanges for:

  • Change of mind
  • Incorrect size selection
  • Preference-based concerns
  • Shipping delays outside our control

2. Exceptions

We will resolve issues if:

  • You receive the wrong item
  • Your item arrives damaged
  • Your item arrives defective
  • An error occurred with your order

3. Reporting an Issue

To report an issue, email contact@livdon.online within 7 days of delivery and include:

  • Order number
  • Full name
  • Description of the issue
  • Clear photos of the item and packaging

Claims submitted after this timeframe may not be accepted.

4. Resolution

If approved, we may provide one of the following at our discretion:

  • Replacement item
  • Store credit
  • Refund to the original payment method
  • Alternative resolution

5. Non-Returnable Items

Due to limited inventory and our release model, all items are otherwise non-returnable and non-exchangeable unless they qualify under the exceptions listed above.

6. Contact

For return-related inquiries:
contact@livdon.online